Leadership. Culture. Engagement.
What we do
We give leaders the skills and confidence to manage themselves and lead people effectively.
We help build highly engaged and energised teams of people pulling in the same direction.
We develop and deliver communication strategies which achieve the necessary shifts in attitudes and behaviour.
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Leaders as communicators
Leaders are the most important source of communication. They must be clear and focused, express messages simply and be able to link the big picture with the day to day. We run high impact bespoke programmes to help leaders understand the value of great communication and give them the skills, tools and confidence to do it well.
Inspiring Line Managers
Line managers are the frontline of communication. They are best placed to get the most from their people. We run interactive programmes to give them the skills and confidence to communicate well, by explaining, listening and making things relevant.
Leading people through change
Leading others through transition is demanding, especially when the leader also faces uncertainties. Getting it right is crucial though and can make the difference between a changes success or failure. We run programmes to help leaders both manage themselves and lead their people effectively during periods of change.
Powerful One to Ones
One to one conversations are the jewel in the leadership crown. Done well they have huge power to engage people. We help leaders prepare for and run involving, meaningful one to one sessions.
Great leadership teams have great ideas and often need help in translating these into action. We facilitate leadership meetings to help them develop their ideas and provide focus, structure and insight to put them into effect.
Defining and telling the business narrative
To achieve your business goals, you’ll need a highly energised and engaged workforce all pulling in the
same direction. A business narrative can help your people engage in and embrace the future, be proud of the strength & potential of the business and feel they are making a difference. It creates a deeper understanding for people of the culture and strategy and show employees how they are actively contributing to this. Finally it creates an emotional connection to the vision and strategy – one that wins hearts and minds, raises levels of engagement, advocacy and pride.
Organisations must ask the ‘How?’ and ‘Why?’ questions, understand them and address them. We help them do this by running structured Insight groups which identify why they think the way they do, its impact and what to do about it.
It is often hard for people within an organisation to have a clear view of its culture. We bring an objective perspective and a structured approach to give insight into how an organisation works and help embed a culture which will deliver the business strategy.
Bringing values to life
Most organisations have values. All too often they hang on the wall and have little impact on people’s experience. We use a proven, team based approach to develop and embed values in a way that ensures they mean something and help everyone see what they can do, day to day, to make them have an effect.
Tone of voice
The way people communicate with each other internally and externally has a big impact on culture. We help organisations identify and develop a tone of voice which reinforces how the organisation needs to be and then equip people to use, ‘own’ and champion the tone with everyone they contact.
Modern organisations move fast and change frequently. Traditional opinion and attitude surveys can’t keep up. We have a dynamic, powerful tool which captures people’s views in real time, accurately, quickly and anonymously. Heartbeat helps take the organisation’s pulse and give valuable insight into how people are feeling and why.
Conversations between managers and teams are crucial to build understanding and engagement. Managers are busy and often need help to do this well. Talking Points is a tool which enables line managers to have ongoing and purposeful discussions and create local ownership of achieving business goals. The tool also helps ensure that messages delivered across the organisation are consistent.
Strategies and campaigns
People are constantly bombarded by messages from everywhere. To get through, communications must be focused, clearly targeted, co-ordinated and delivered in the right way. We have wide experience of working with organisations and programme teams to develop and deliver communication strategies which achieve the necessary shifts in attitudes and behaviour.
Quest helped AIB (Allied Irish Banks) find a Tone of Voice to increase employee engagement with their refreshed brand. We supported AIB in delivering their new Tone of Voice by training key teams on how to use the TOV. We also helped create the story to engage employees in the brand and ultimately deliver a distinctive tone of voice that they can all own and share. This is helping AIB collectively achieve their vision of creating a work place that motivates and develops employees.
"Quest not only get employee engagement, they know how to achieve it.
They are also a pleasure to work with"
Director of Comms and Engagement
Quest helped Orange to find a new way to inspire and involve their employees at their Quarterly Town Hall Forum The event engaged employees in a stimulating, energising and creative way to help leaders deliver key business messages. The event helped drive collaboration and achieved sustainable post-event action.
"It is rare to find creative thinking, intellectual rigour and brilliant facilitation
all in one team – but we found it with Quest"
SVP Group Strategy & Innovation
Quest helped Morrisons find fresh insights to inform their employee engagement strategy. By engaging leaders, we helped Morrisons develop a clear picture of what had and hadn't worked in the past in terms of employee engagement, understand the current context and perceptions of it and discover new insights from which to develop their engagement strategy – ultimately helping them achieve their vision of being the best food retailer in Europe.
"Using their insight based approach, Quest helped us find some of the key levers to engagement which has changed how we engage with our teams"
Transforming the Culture
by changing the Tone of Voice.
Exploring the Business Strategy through an all Employee event.
Finding the Drivers of Employee Engagement to facilitate action.
"I can think of no higher praise than to say that Quest actually delivered Employee Engagement"
"Talking Points undoubtedly helped managers improve the way they engaged with their teams"
"The insight work was crucial as it helped Quest design a brilliant engagement plan that we have every confidence will achieve its aim – high levels of employee engagement through our transformation"
Heartbeat is a dynamic, real-time app which takes the pulse of an organisation at an event or in the workplace, during change or other business activities.
1 Dysart Street
15 West Common Grove
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